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This Privacy Policy supplements our Terms and Conditions.

Privacy Policy — S.S. Education Advocate Platform

Effective Date: May 12, 2026

This Privacy Policy describes how S.S. Education (“S.S. Education,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with the S.S. Education advocate platform (the “Platform”).

S.S. Education acts solely as a software service provider and is not a school, educational institution, attorney, advocate, healthcare provider, or educational agency.

By using the Platform, you agree to this Privacy Policy together with our Terms and Conditions.

1. Scope and Roles

The Platform is used by educational advocates and consultants (“Advocates”) to organize cases, upload and review educational documents, generate AI-assisted summaries and reports, and share selected materials with clients.

Advocates are responsible for determining the lawful basis to upload student-related information and for obtaining any required consents from parents, guardians, students, or other clients.

2. Information We Collect

We may collect:

  • Account information — name, email address, organization, billing-related data (if applicable), and authentication identifiers.
  • Case and advocacy content — documents you upload (including IEPs, evaluations, and correspondence), notes, comments, generated outputs, and communications you choose to store in the Platform.
  • Client and student information — information you submit about students or families in connection with a case, which may include educational records and personally identifiable information.
  • Technical and usage data — IP address, device and browser type, timestamps, diagnostic logs, cookies or similar technologies, and analytics as described below.

3. Educational Records and Sensitive Information

The Platform may process educational records and other sensitive information that Advocates upload or generate.

  • S.S. Education does not act as a school official under the Family Educational Rights and Privacy Act (“FERPA”).
  • FERPA compliance for any student educational records processed through the Platform remains the responsibility of the Advocate and, where applicable, the educational institution or other party with direct FERPA obligations.
  • You represent that you have authority to upload and process such information consistent with FERPA, state student-privacy laws, contracts, and professional obligations.

4. AI Processing

The Platform uses artificial intelligence and related automated systems to analyze uploaded materials and generate summaries, suggestions, reports, and similar outputs.

  • AI processing may involve transmitting portions of your content to third-party AI providers that power model inference.
  • We implement safeguards intended to limit processing to what is needed to provide the Services; however, no AI system is perfect, and outputs may be inaccurate or incomplete.
  • You should review our Terms and Conditions for additional disclaimers regarding AI-generated content.

5. How We Use Information

We use information to:

  • provide, operate, secure, and improve the Platform;
  • authenticate users and prevent fraud or abuse;
  • generate AI-assisted outputs at your direction;
  • communicate about the Services, security, or policy changes;
  • comply with law and enforce our agreements; and
  • analyze aggregate or de-identified usage trends where permitted.

6. How We Share Information

We may share information with:

  • Service providers who assist us (e.g., hosting, email, analytics, payment processing, security monitoring, and AI inference providers), subject to contractual confidentiality and security obligations.
  • Authorities when required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of users and the public.
  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information for monetary consideration as a business model.

7. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may depend on account status, backups, and technical constraints. You may request deletion as described below, subject to legal exceptions.

8. Security

We implement commercially reasonable technical and organizational measures designed to protect information.

No method of transmission over the Internet or electronic storage is completely secure. You acknowledge residual risk inherent in cloud services and online platforms.

9. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

  • access, correct, or delete certain personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is consent-based; and
  • lodge a complaint with a supervisory authority.

California residents: If the California Consumer Privacy Act (“CCPA”) or California Privacy Rights Act (“CPRA”) applies, you may have additional rights regarding personal information, including rights to know, delete, and correct, and to limit use of sensitive personal information, subject to statutory exceptions. We do not “sell” or “share” personal information for cross-context behavioral advertising as those terms are defined under California law.

To exercise rights, contact us using the information below. We may verify your request as permitted by law.

10. Cookies and Analytics

We may use cookies, local storage, and similar technologies for authentication, preferences, security, and aggregated analytics.

You can control cookies through browser settings; disabling certain cookies may affect Platform functionality.

11. International Users

If you access the Platform from outside the United States, you understand that information may be processed in the United States or other jurisdictions where we or our service providers operate, which may have different data-protection laws.

12. Children’s Privacy

The Platform is not directed to children for independent use. Advocates who upload information relating to minors represent that they have appropriate authority and consents.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date and, where appropriate, provide additional notice (such as an in-product notification or email).

14. Contact

S.S. Education

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For privacy requests, include “Privacy Request” in the subject line and describe your request with sufficient detail for us to evaluate and respond.